Refund

When you can get your money back, how to ask, and how long it takes. Last updated 21 September 2026.

The short version

If you buy for the first time and the service is not what you expected, tell us within 14 days of purchase and we will refund you in full.

How to ask for a refund

Email support@cusbot.com from the address you ordered with and tell us your order reference. No forms, no retention offers. We confirm by email, then refund through Waffo Pancake to your original payment method; banks and payment providers usually take 5–10 business days to show it.

What is covered

First-time purchases, refunded in full within 14 days.

If we have not deployed your assistant within the two business days we advertise and you no longer want it, the full amount — including the setup and integration service — is refunded.

Billing mistakes — duplicate charges, wrong plan — are corrected in full whenever you spot them.

What is not covered

Product B, the one-time setup and integration service, once the work is complete and verified, because that work has already been done. Product A, the subscription, is still refundable in that case.

A yearly renewal, beyond the first 14 days of that renewal year.

Replies already used, including top-up blocks that have been consumed.

Chargebacks

Please talk to us first. Opening a chargeback without contacting us usually makes the outcome slower for everyone; where your request is covered above we will normally simply refund you.

Cancelling instead

You can cancel a subscription at any time. The service keeps working until the end of the period you paid for, and it will not renew.